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Information Technology
Welcome to Smith County Information Technology!
This Business Plan outlines three key focus areas and sets forth both five-year goals and one-year objectives. The key focus areas represent the critical strategic areas in which we need to channel our energies and actions. The focus areas derived from the business needs are:
  • Enhancing the County's IT Infrastructure
  • Expanding Electronic Access to County Services
  • Managing IT from a Countywide Perspective
200 E. Ferguson, Suite 203
Tyler, Texas 75702

Office Hours:
8:00 a.m. - 5:00 p.m. M - F

Computer Services Helpdesk - (903) 590-4650
Fax - (903) 590-4658

Don Bell
The Information and Technology Services Business Plan:
Aligns the systems and processes we manage with our business strategy, goals, Roadmap and Five-Year Technology Plan.
Our Vision:
Optimize, coordinate, and deploy Smith County information technology resources to support effective delivery of public services.
Our Mission:
Provide efficient, reliable, and cost effective information management services through the application of computing technology and related information resources. Provide planning and technical support for County-wide data processing. The purpose of Information Technology is to enable the County to achieve its business goals, priorities and objectives.
Our Values:
Customer can rely on us to provide stable information technology services. Our systems are designed to accommodate change and our staff thrives in a changing technical and political world.
Our Principles:
  • Focus on services; or connecting people not just computers.
  • Purchase software rather than develop it, when appropriate.
  • Deploy technology that lowers long-term costs.
  • Share and secure electronic information and make it accessible.
  • Deliver quality, up-to-date, stable, and secure technology.
  • County Roadmap guides plan development, execution and the overall process of continual service improvement.
  • Serve Public directly (public access electronic access/services) and indirectly (provide county employees tools and appropriate training for continual service improvement)
Smith County Texas
100 N. Broadway Tyler, Texas
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phone 1.903.590.2600 | email