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Information Technology Department
IT Performance Statistics
Welcome to the Information Technology Statistics and Performance web page. Our goal is to provide the Public and the County with information concerning the activites and workload of the IT department.

The IT department uses a software tool to log and track any and all computer and network related issues. By logging our activity, we are able to report and summarize the issues confronting the County IT department. Our end goal is to not only measure our efficiencies, but in turn to discover new ways of effectively delivering your digital needs.

Summary Quarterly Performance Table
    
JulyAugustSeptember
First Call Resolution51437117
Avg Response Time (hh:mm)0:100:120:07
Avg Resolution Time (hh:mm)0:140:190:09
SLA Compliance %100%100%100%
Issues Opened56142326
Issues Reopened630
Issues Closed55742819
Volume of IT Service Desk Tickets
Performance Measures for Completed IT Service Desk Tickets
Closed Service Desk Tickets by Department (within the last 6 months)
DepartmentTotal Closed
Adult Probation3
Auditors60
Collections55
County Clerks157
Courts257
District Attorney181
District Clerk216
Election44
Fire Marshall33
Information Technology263
Juvenile177
Maintenance4
Personnel41
Pre-trial Release16
Precincts10
Purchasing59
Records Services13
Road and Bridge26
Sheriff863
Tax1
Treasurers2
Closed Service Desk Tickets by Issue Type (within the last 6 months)
DepartmentTotal Closed
Administrative106
Application Development2
Application Support157
Authorization / Set Up66
Errors54
Hardware Maintenance198
Network158
Order Items10
Software Maintenance23
System Support6
User Support2144
Video/Security9
The table and charts above indicate the number of service desk tickets completed.
For questions or comments, please call the helpdesk at 590-4650.
Smith County Texas
100 N. Broadway Tyler, Texas
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phone 1.903.590.2600 | email comments@smith-county.com