Transportation Services for the Elderly and Individuals with Disabilities

Smith County is pleased to provide its elderly and disabled citizens with access to transportation services through a federal grant section 5310 program administered by the Texas Department of Transportation. Using a voucher system, this program is intended to accommodate the elderly and persons with disabilities above and beyond the existing public transportation programs. All 5310 related transportation services must be scheduled 24 hours in advance. Premium same day service may be available if desired.

The qualification process for use of 5310 services is identical to those of urbanized para-transit services. If you have been found qualified by any transit service provider in the nation, you are automatically qualified to use the transportation services provided by the 5310 voucher program.

To assist the public with questions regarding 5310 transportation services, the program grant provides funding for an area mobility manager. For questions about qualifications, a list of approved transportation vendors, or help navigating or arranging transportation service, county residents should contact the Tyler/Smith County Area Mobility Manager Kristy Range at kristyrange@gmail.com or (903) 714-5079.

For services within the city limits of Tyler, please call Tyler Transit directly.

Smith County Title VI

Title VI of the Civil Rights Act of 1964 prohibits discrimination on the basis of race, color, or national origin in programs and activities receiving Federal financial assistance. Specifically, Title VI provides that "no person in the United States shall, on the ground of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance" (42 U.S.C. Section 2000d). The Safe Harbor provision, Executive Order 13166, “Improving Access to Services for Persons with Limited English Proficiency” (65 FR 501121, Aug. 11, 2000) also states that programs receiving federal financial assistance shall take reasonable steps to ensure meaningful access to benefits, services, information and other important portions of their programs and activities for individuals who are limited-English proficient (LEP).

Smith County is committed to ensuring that no person is excluded from participation in, or denied the benefits of its transit services on the basis of race, color, or national origin, or limited English proficiency as protected by Title VI in Federal Transit Administration (FTA) Circular 4702.1B.

Notice to the Public of Rights under Title VI

Smith County operates its programs and services without regard to race, color and national origin in accordance with Title VI of the Civil Rights Act. Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with Smith County. For more information on Smith County's civil rights program, and the procedures to file a complaint:

Title VI Coordinator Contact
Attn: Esmeralda Delmas
200 E. Ferguson Ste. 202
Tyler, TX 75702
903-590-4645

Smith County Title VI Complaint Form

Para información en Español, llame 903-590-4645.

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